Structured tickets.
No email noise.
Customer requests arrive with machine number, error code, and photo — not as a cryptic email to info@. You work, instead of guessing.
This page is for you if …
- You get tickets like "it doesn't work" with no further context
- Requests land in the wrong inbox and get handled too late
- You waste time chasing missing information from customers
- Daily standups get blocked by unresolved customer complaints
Complete tickets from the start
The customer fills in a structured form: serial number, error code, photo. You get everything upfront — no follow-up questions needed.
Immediate assignment
Tickets go directly to the right expert. No ping-pong, no "who's responsible?", no daily standup blocker.
Your tools — or none
Jira, Linear, Slack, Teams, webhook, or natively in the portal. B2Board works without external tools — and with all the ones you already use.
A complete ticket. No follow-up questions.
What the developer receives when a customer reports a problem through the portal.
Customer selects in portal: "Report issue" → category: error code
Form automatically asks: serial number, error code, photo, priority
Ticket arrives with all info directly to the responsible developer
Optional: synced as a Jira issue or Teams notification
No more "Which machine? Which error? Can you send a photo?" — it's already there.
Developers and technicians work on real problems — not on gathering information. The quality of tickets determines the quality of the solution.
Be there when it launches.
B2Board is in its final development phase. Book a personal demo now — and be among the first to use the finished product.
Made in Germany
Developed & hosted in Germany
GDPR compliant
Data protection to European standards
ISO 27001
Certified information security management